Negative Reviews Management


Download Sellerise Chrome Extension

Sellerise Chrome Extension is one of the leading Amazon extensions on the market. It is a multifunctional tool that allows you to work in one place instead of downloading multiple extensions. It is powerful, performs fast, easy & free to use.

Download Sellerise Extension
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Download Product Reviews

Go to the Amazon product page, then click on the Sellerise extension logo and select the Review Downloader. After the downloading process is complete - proceed to the next step.


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Downloading Reviews is Complete

100%
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Filter Reviews in Bulk Files

  • Open your file (better in GoogleSheets online than in Excel)
  • Delete rows with 4- and 5-star reviews in the downloaded file
  • Analyze your negative reviews in terms of violation of Amazon Community Guidelines (see #1, #2). To quickly filter some violations, use this list of keywords below
Fake Review:
fake, different item, paid review, incentivized

Product Has Never Been Used:
not delivered, damaged, different, wrong item, missing, lost

Foreign Language:
Manually search for reviews written not in the language of the marketplace or quickly define them using the formula =DETECTLANGUAGE, (works in GoogleSheets only), e.g.: ...

If you have a low amount of reviews, it is always better to go one by one and analyze it in terms of an actual violation.

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Specify which guideline exactly the reviews violate

  • For this, go to the page where the guideline is mentioned
  • Highlight the text needed, right-click, and use “Copy link to highlight”
  • Paste the link to your file next to the review violating this guideline
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Submit Your Case

  • Go to Amazon Seller Support on Seller Central:
    ➞ Help ➞ Get Support ➞ Selling on Amazon ➞ Products, Listings, or Inventory ➞ Product Reviews
  • Attach your file with links / paste them manually when creating a case

  • Submit cases for non-TOS-compliant reviews using the templates below: